Return and Refund Policy
We want you to be fully satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:
Returns Eligibility
- Return Window: Returns are accepted with in 14 days of delivery.
- Condition: Items must be unused, in original packaging, and resellable condition.
- Non-Returnable Items: Final sale items, used products, and custom orders cannot be returned.
Return Process
- Request a Return – Email support@iwildlandus.com with your order number and reason for return.
- Receive Authorization – We will provide a Return Merchandise Authorization (RMA) and return instructions.
- Ship the Item Back – Customers are responsible for return shipping costs unless the return is due to a defect or our error. We recommend using an insured, trackable shipping method.
- Refund Processing – Once received and inspected, refunds will be issued to the original payment method with in 5-7 business days, minus any applicable restocking fees.
Restocking Fees - subject to a 15% of order value.
Exchanges
- If you wish to exchange an item, please place a new order and return the original item following the return process.
Warranty Claims
- If you receive a defective product, please refer to our Warranty Policy for assistance.